White Glove Delivery
Shipping is free for all of our products (in the continental United States). Once your order has shipped, depending on the item ordered, you will be given a tracking number or we will contact you to schedule a delivery time.
This item, depending on your location, will either be shipped via freight or delivered personally (by a blanket wrapper that works directly for us who provides white-glove delivery*).
*White-glove delivery provides in-home delivery and light assembly (if needed) as well as removal of all packaging materials. Although you may opt out of this type of delivery, we do recommend this choice in the rare event that your item is damaged. In preparation for your delivery, be sure the location for your item is completely clear and ready for placement. Driveways, doorways, halls and stairs should be made clear for your piece and delivery employees to pass through.
For all delivery methods: It is the customer's responsibility to inspect the item for damage and order accuracy immediately after delivery. If there is a problem with your item, please contact us within three days. On rare occasions, items arrive damaged. If that occurs, click here for instructions.
We ship smaller items to Canada. Mid to Large items will be reviewed on a case by case basis. All Canadian orders should be placed by phone only.
We offer a 20% discount on orders that are picked up from our warehouse location in Bechtelsville, PA. If you prefer this option, please call us at (888) 308-3048 to place your order. We will contact you when your order is ready to schedule a pick-up time. When choosing this option, the customer is responsible for ensuring they have enough loading help to move the item and providing padding or moving blankets to prevent damage to the item as your order will not be packaged. Local customers can request a personal delivery from our warehouse for a $150 delivery fee.