Refund Policy

Returns

Please inspect your item(s) thoroughly upon receipt for damages.

You have 30 days from the date of purchase to return your item for a refund.

In the rare event that your product arrives damaged, we will replace the damaged part or the entire product as needed. Item must be unused and in the same condition that you received it.

Custom made to order items cannot be returned.

Directions

Email us at  customer.service@rusticreddoor.com if you would like to return your item.  

• Mail to: 2180 Colflesh Rd., Perkiomenville, PA 18074.
• You are responsible for return shipping costs.
• It must also be returned in the original box and protective packaging (bubble wrap / styrofoam as applicable).
• If you are shipping an item over $100, you should consider using a trackable shipping service and consider purchasing shipping insurance

Refunds (if applicable) 

Once your return is received and inspected a credit will be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) 

If you haven’t received your refund yet, please check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@rusticreddoor.com

Exchanges (if applicable) 

We will replace items if they are defective or damaged upon arrival. Please send us an email for further directions to: customer.service@rusticreddoor.com and mail your item to:

2180 Colflesh Rd.,

Perkiomenville, PA 18074.

Have any questions we haven't answered? Don't hesitate to contact us or stop by our warehouse in Perkiomenville!