Returns 

Please open package & inspect thoroughly within 2 days of receiving item.  In the rare event that your product arrives damaged, defective or not-as- pictured/described, please click here for instructions.  We will replace the defective part or the entire product to meet our quality standards. We will not, however, accept returns based on customer error. The customer is responsible for ensuring that the order is correct, including size, color, hardware, etc. If you did make an ordering error, please contact us immediately and we will make every effort to correct the problem before construction begins on your product.

Cancellations 

Your order may be canceled within 3 days of placement for a full refund.  We process orders as quickly as possible.  If your order has already been submitted to the builder, cancellation may not be possible.