FAQS

Please reference the shipping/delivery tab on the product page.  We visit our woodworkers every 4-5 weeks to retrieve our customer orders. Depending on the size of the item purchased, custom and handcrafted items can require up to 8 weeks lead time before shipment. During the holidays, shipping times can take longer. Quick Ship (in stock) items usually ship within a week. If you would like a personal shipping estimate, please feel free to contact us.

When your item ships, we will update your order with the tracking information.  If you have any questions about the status of your order, please contact us.

At this time, we only ship to Canada and within the continental United States.

Base prices are always offered in Oak Wood and will be stained.  If you are interested in upgrades or unfinished wood, pricing is as follows:

Oak / Brown Maple Wood, base price

Cherry Wood, add 35%

Quartersawn Oak Wood, add 40%

White Maple Wood, add 40%

Painted (suggested on Brown Maple Wood), add 10%

Unfinished (no stain or paint) - varies by piece

Min-wax Stain (in lieu of our stains), add $15

Sherwin Williams Stain (and other brands), add $10, and we will give you the address to ship it to.

Custom Paint Color, add 10% in addition to paint upgrade

Wooden Pegs for Shelves, $3/peg

Hardware, refer to our hardware page  

Yes, we do.  We have a quick ship section on our site for all items that can be shipped within 2-3 business days.  If you need your item sooner, please contact us.

To receive a quote for a customized item, contact us. We try to respond within a few hours; however, during busy times it may take up to 48 hours.  Please include a detailed description of the item you would like to order (including dimensions, finish, wood type, hardware, and any other specifics we may need to know).

Please open package & inspect thoroughly within 2 days of receiving item.  In the rare event that your product arrives damaged, defective, or not-as-pictured/described, please click here for instructions.  We will replace the defective part or the entire product to meet our quality standards. We will not, however, accept returns based on customer error. The customer is responsible for ensuring that the order is correct, including size, color, hardware, etc. If you did make an ordering error, please contact us immediately and we will make every effort to correct the problem before construction begins on your product.

The finish on our furniture is highly durable, but it is not invincible. Use the following tips to help you best maintain your wood furniture’s finish.

Climate Control & Light

 Do not place your new wooden furniture in direct sunlight. Over time, UV rays can bleach and damage the integrity of the wood.

 Place your wooden furniture away from heat sources such as fireplaces, radiators, or heating vents. Regular exposure to heat will eventually dry and warp the wood.

 Avoid significant fluctuations in temperature and humidity which cause the wood to expand and shrink. Use a dehumidifier or humidifier to maintain a more stable climate. The ideal climate for wooden furniture is a consistent 60-80˚F and 30-45% humidity, all year.

Care with Regular Use

 Use place mats, tablecloths, trivets and coasters for tables. While our wooden furniture has a durable finish, heat and moisture can cause damage to any wood surface.

 Avoid the use of rubber and plastics on wooden furniture. As plastics breakdown, they can bleach their color onto the wood’s surface and chemically damage the finish.

Maintenance and Cleaning

 Dust your wooden furniture frequently. Dust with the grain of the wood to maintain the integrity of the natural wood design.

 Microfiber cloths are best at trapping dirt but any soft cloth can be used to dust your furniture. Refold the cloth often to avoid redepositing dust back onto the surface.

 Avoid spray polishes. Repeated use causes a build-up of the polish which dulls the surface of your furniture.

 Consistently use the same type of polish on your wooden furniture. Using a wax-based polish and an oil-based polish interchangeably can result in a cloudy or streaked appearance on your wood finish.

 Only use cleaning products that are designed for the finish applied to your particular piece of wood. When in doubt, a soft cloth moistened with water and a drop of detergent will adequately clean most wooden surfaces. To regularly clean a frequently used wooden surface, such as a dining table, a mixture of 1 tablespoon distilled white vinegar to 1 cup of water will help remove normal daily residue.

 Never saturate your wooden surfaces. When using a moistened wet cloth to clean your wood, immediately rinse and dry the surface when you are finished.

It is always advisable to secure tall furniture such as dressers, bookcases, and armoires to avoid tipping accidents, particularly in homes where small children and animals live. Products such as furniture wall straps can provide instructions for the proper installation and attachment of your furniture to help you maintain a safe environment in which to enjoy your new purchase.

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