FAQ
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When will my item ship?
Please reference the shipping/delivery tab on the product page. Depending on the size of the item purchased, custom and handcrafted items can require 8-12 weeks lead time before shipment. During the holidays, shipping times can take longer. Quick Ship (in stock) items usually ship within a week. If you would like a personal shipping estimate, please feel free to contact us.
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Do you stock any items for quick shipment?
Yes, we do. We have a quick ship section on our site for all items that can be shipped within 2-3 business days. If you need your item sooner, please contact us.
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Do you offer a warranty?
Yes, we offer a 1-year warranty for our heirloom-quality items. Please read the details on our warranty page.
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What if my item is damaged?
Please check that all of your items are correct and undamaged when it is delivered. If anything is damaged or incorrect, please let us know within 2 days of delivery. Find more information here.
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How do I get a quote for a customized item?
To receive a quote for a customized item, please schedule a free design consultation.
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What kind of wood types, stains, and epoxy colors do you offer?
We offer many types of wood options including reclaimed barnwood, quartersawn oak, live edge walnut, and more. Our most popular stains include Asbury, Michaels, and Natural with plenty more to choose from. Epoxy colors include black, a variety of blues, grays, copper, and more. Browse here for our customer-favorite stains, wood, epoxy, and table bases.
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Do you ship internationally?
We ship small items to Canada, Hawaii, and Alaska on a case by case basis. Please contact us for delivery.
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How do I track my order?
When your item ships, you will get tracking information. For local delivery, we will contact you to schedule a delivery time. More information on our Shipping Information page.
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How do I take care of my wood furniture?
Climate Control & Light
- Do not place your new wooden furniture in direct sunlight. Over time, UV rays can bleach and damage the integrity of the wood.
- Place your wooden furniture away from heat sources such as fireplaces, radiators, or heating vents. Regular exposure to heat will eventually dry and warp the wood.
- Avoid significant fluctuations in temperature and humidity which cause the wood to expand and shrink. Use a dehumidifier or humidifier to maintain a more stable climate. The ideal climate for wooden furniture is a consistent 60-80˚F and 30-60% humidity, all year.
Regular Care
- Use placemats, tablecloths, trivets, and coasters for tables. While our wooden furniture has a durable finish, heat and moisture can cause damage to any wood surface.
- Avoid the use of rubber and plastics on wooden furniture. As plastics break down, they can bleach their color onto the wood’s surface and chemically damage the finish.
Maintenance and Cleaning
- Dust your wooden furniture frequently. Dust with the grain of the wood to maintain the integrity of the natural wood design.
- Microfiber cloths are best at trapping dirt but any soft cloth can be used to dust your furniture. Refold the cloth often to avoid redepositing dust back onto the surface.
- Avoid spray polishes. Repeated use causes a build-up of the polish which dulls the surface of your furniture.
- Consistently use the same type of polish on your wooden furniture. Using a wax-based polish and an oil-based polish interchangeably can result in a cloudy or streaked appearance on your wood finish.
- Only use cleaning products that are designed for the finish applied to your particular piece of wood. When in doubt, a soft cloth moistened with water and a drop of detergent will adequately clean most wooden surfaces. To regularly clean a frequently used wooden surface, such as a dining table, a mixture of 1 tablespoon distilled white vinegar to 1 cup of water will help remove normal daily residue.
- Never saturate your wooden surfaces. When using a moistened wet cloth to clean your wood, immediately rinse and dry the surface when you are finished.
- Powder-coated metals may be cleaned with a clean, damp cloth.
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Do you have wall installation instructions?
Yes, we do. Please visit our installation page to find the directions.
Have any questions we haven't answered? Don't hesitate to contact us or stop by our warehouse in Perkiomenville!