Warranty

OUR MAIN GOAL IS YOUR SATISFACTION

SOLID WOOD FURNITURE 

Each item from Rustic Red Door is hand-crafted by select American Craftsmen (predominantly Amish)​ ​who take great care in building heirloom-quality furniture. You’ll observe this in every characteristic of our distinctive, solid wood pieces.  

Because we stand by your investment, our ​One Year Limited Warranty ​extends to the original purchaser and covers its craftsmanship and construction from the date of delivery. If there is a defect with the material or construction, we will repair or replace the item. (See ​Defective or Damaged Item ​below)

As solid wood breathes, it expands and contracts with normal temperature and humidity changes. These fluctuations will not affect the integrity or beauty of your furniture. However, extreme humidity, high or low, and exposure to extreme heat sources can affect solid wood furniture; therefore, proper care and use are essential for preserving your rights under this warranty. Please follow these guidelines: 

  • Keep your home’s relative humidity between 30% and 60% all year. 
  • Keep your home’s temperature between 60° and 80° all year.
  • Avoid placing any furniture in close proximity to an extreme heat source.  

For long-lasting protection, we apply a catalyzed polyurethane finish as our standard finish. This will stand up to general household use including spills, warm/cold plates, and cups*.  
 
Commercial Use: For heavy use and commercial applications, we offer urethane and oil finishes at an additional cost. Ask us for further details about these heavy use/commercial finish options.
 
This warranty does not cover:

  • Wear and tear
  • Abuse or misuse of the product​ including modifying the product in any way
  • Commercial use unless specified for commercial use
  • Seasonal wood expansion/contractions and splits
  • Damage to person or property caused by the misuse or abuse of the product   

 

METAL TABLE BASES AND WALL BRACKETS

Because we stand by your investment, our ​One Year Limited Warranty ​extends to the original purchaser and covers its craftsmanship and construction from the date of delivery. If there is a defect with the material or construction, we will repair or replace the item. (See ​Defective or Damaged Item ​below.)

This warranty does not cover: 

  • Rust or discoloration that develops from scratches or abrasions to the powder-coated finish from handling or cleaning**

DEFECTIVE OR DAMAGED ITEM?​ ​

Contact​ our Customer Service Representative immediately. 

  • Customer will be required to provide Rustic Red Door Company with<
    • A copy of the original sales receipt
    • Documentation of the defect(s) in craftsmanship
    • A variety of photos taken from various angles depicting the defect(s)/damage
    • A copy of the delivery ticket, if applicable
  • Customer may be responsible for a portion or all of the return shipping costs.  
*For more information regarding the proper way to clean solid wood furniture items, please refer to ​HOW DO I CARE FOR MY FURNITURE ​under ​FAQS/General Information​.

 ** ​ See​ HOW TO CLEAN POWDER-COATED METAL ​under​ FAQ/General Information​.

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