Standard Trade Discount

• Approved trade members receive 15% off eligible purchases.

Annual Volume Tier

• If your approved trade account reaches $20,000+ in cumulative purchases within a 12-month period, you qualify for:
  • 20% off eligible purchases, and
  • 5% credit toward future purchases.
• Tier benefits apply once the $20,000 threshold is reached and continue for the remainder of the 12-month period.

Important details

• “Annual purchases” are calculated as the total of eligible merchandise purchased under the approved Trade account during the 12-month period.
• Trade discounts apply to eligible merchandise only and typically exclude:
  • Gift cards
  • Taxes
  • Shipping upgrades or special accessorial fees (when applicable)
  • Items already discounted or on sale (unless explicitly stated)
• Discounts are not retroactive and cannot be applied to past purchases.
• Rustic Red Door may adjust eligibility, tier placement, or benefits if we identify account misuse or incorrect account classification.

Use of Account

• Trade accounts are for business use only and may not be shared outside your firm.
• Rustic Red Door may limit, suspend, or revoke Trade Program access at any time if we suspect misuse, fraud, or policy violations.

Quotes, Custom Work, and Lead Times

• Quotes are valid for a limited time and may change due to material costs, availability, or project scope.
• Custom and made-to-order items are produced specifically for your order and may have longer lead times.
• Changes to custom orders after approval may not be possible or may incur additional costs.

Returns, Cancellations, and Damage Claims

• Custom, made-to-order, and special-order items are typically final sale unless otherwise stated in writing.
• In-stock returns (if accepted) must be requested within the return window stated on our website and must be in original condition.
• Damage claims must be reported promptly after delivery and supported with photos and packaging documentation.

Resale and Representation

• Trade pricing is intended for your projects and clients. Products may not be resold online, listed on marketplaces, or represented as Rustic Red Door inventory without written approval.
• You may use Rustic Red Door product photos for client proposals and project presentations. Public commercial use (ads, printed catalogs, large campaigns) requires written permission.

Automatic Email Consent

• By submitting this application, you agree to receive Trade Program emails from Rustic Red Door, including account updates, product launches, promotions, and trade-only offers.
• You can unsubscribe at any time using the link in any email, or by contacting our team.

Privacy

• We use the information you provide to review eligibility, manage your account, and communicate about your trade relationship.
• We do not sell your personal information.

Changes to Terms

• Rustic Red Door may update these Terms at any time. Continued participation in the Trade Program constitutes acceptance of the updated Terms.